Stuck? We can help.

Open the game and go to Settings → Purchases → Restore Purchases, signed in with the Apple Account you bought it with. Remove Ads takes away the ads between levels and when you open the game. Videos you choose to watch for a free heart or hint are still offered, because they are optional.

Hints are added as soon as Apple confirms the purchase, which can take a moment on a slow connection. Close the game fully and open it again while online. If they are still missing, write to us with the date of the purchase and we will sort it out.

Progress travels through iCloud. Check that both devices use the same Apple Account and that iCloud is on for Outloop in iOS Settings → your name → iCloud. Then open the game while online and give it a moment on the map.

If another device with the same Apple Account still holds your old progress, iCloud brings it back. Reset on each device, with the game closed on the others.

Every board has a way out: the game solves each one itself before you see it. Look for an arrow with nothing in front of it, or use a hint, which points at an arrow that can leave right now. In later worlds, tap Rules under the board to reread the world's twist.

The Journey and the Daily Puzzle can be played offline for 15 levels in a row. Go online and finish one level and the count starts again. Zen and Rush have no limit, and Remove Ads lifts it everywhere.

In iOS Settings → Privacy & Security → Tracking you can allow or deny tracking for Outloop. In Europe and the UK, the game also offers Settings → Legal → Privacy choices to review your consent. More in the Privacy Policy.

Purchases are handled by Apple, and so are refunds. Ask at reportaproblem.apple.com.

Thank you. Write to us with your device model, iOS version, the level number and what you saw. If you can, add a screenshot or a screen recording.